Contract renewal email. Scam or legit?

[Andrew-x3]

I've received this via email today - is it legit?

Hovering over the several embedded links, they all begin "https://clicks.em.virginmedia.co.uk".

I thought we'd all already been forced onto rolling 12 month contracts now as part of the unjustifiable inflation+3.9% greed increase.

[goslow]

You'll find a few topics like yours across the forums asking the same thing. And, or course, the link does not work!

Those who have progressed further with it found the '20% less' meant the price they were quoted back was more than they were currently paying. So perhaps a case of '20% less' ... than what, exactly?

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Save-money-on-your-package-today-Em...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/20-discount-offer-misleading/td-p/5...

[Andrew-x3]

It sounded too good to be true and so it proves it would appear.

I've reduced the levels in my package over time to try and keep the costs down but every move is eventually countered with some way of moving the price upwards again.

I tried to keep it around £50 but it's well north of £70 now.

[goslow]

For any new VM contracts you will also have the 3.9%+RPI price rises baked in, should you renew.

Depending on your alternative options, may be worth checking out other providers and considering a move elsewhere to get some new customer pricing.

[Jodi_S]

Hi Andrew-x3,

A warm welcome and thanks for posting on our community forums. We do apologise regarding the email received; we have had a few customers who have received similar.

If you can forward this email to phising@virginmedia.com we will report this.

With regards to your package price, you can check the link here virg.in/existing for existing customer deals.

Alternatively, you can call our team on 150/0345 454 1111 or message us on WhatsApp messaging service on 0730 532 7112, to discuss what package deals are available to you currently if you're thinking of reducing your cost. 

Kind regards Jodi. 
 

[Omadawn]

Now I am really struggling to understand why a VM employee is suggesting to customers that they forward a legitimate VM marketing email to a phishing reporting site (incidentally, you have a typo in the link you gave in your post it’s phishing@ not phising@).

The message is perfectly valid, although it appears that the link within it is broken, but ‘hey, can’t have everything, can we?’

On the other hand, depending on who it is sent to and their current status regarding their existing contract, it could be construed as misleading. Something that the ASA might want to take an interest in.