Contract renewal did not activate

[scudz]

In November I had a contract renewal offer come through via email. I signed up for this and accepted the 18 months at the new price. I received the contract via email, however this new contract price has not started yet.

Will the new contract start once my current one expires, or should it supersede it?

The existing contract is due to expire on 5th Feb 2024

New contact sheet order number is 100160210967

Thanks

[Daniel_Et]

Hi @scudz, thank you for your query.

Have you received a CIS/CSS Document for the offer?

Regards,
Daniel

[scudz]

Yes : see below

CSS100160210967

CIS100160210975

[Daniel_Et]

Hi @scudz, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[scudz]

No DM so have sent one to you @Daniel_Et 

[NO1FAN]

Seems to be the way with Virginmedia as I have the exact same issue