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MegaObuolys
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Contract price wrong

Is anybody here who can help me.

I have ordered a promotional offer with the help of webChat agent. But when the contract have came to my email it shows completely different price that I have agreed.

Now I have tried contacting agents via Livechat, one said he is going to fix it for me in 24 hours; of course nothing happened. Second just bailed on me, left me waiting for three hours.

I have tried to call all numbers that I could find in Virgin Media webpage. I called 0800 and 035 ones.  Waiting for 45 min each and nobody answers those.  I tried writing personal messages to several forum moderators, but nobody is able to help me or did not answered.

Did anyone has dealt with similar situation. Maybe somebody have a number of a human that I can speak to.  To sort it probably will take just 10 to 15 min. I just need a person capable to change contract price.

I have wasted my time to trying to find a solution to this, because of one sales agent mistake.

Much appreciated for your suggestions.

MegaObuolys
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Re: Contract price wrong

If anybody will have problems in these difficult understaffed times call a direct number to them. There is actually a person answering the calls, but waiting time can be from 20 to 45 min. after 45 minutes it disconnects automatically, you need to ring them again.

080000521734

My issue was sorted in 12 min, after trying to reach somebody for three straight days.

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aaron27
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Re: Contract price wrong

I have been trying for four days. I ring the upgrade team and get through instantly but now I have a problem with the upgrade cant get through to any of them. If I don't hear back today I will send the equipment back and cancel the new contract and move to BT or sky 

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Megan_L
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Re: Contract price wrong

Hello Aaron27,

Thanks for using the forums to get this issue looked into. I am sorry you've got an issue with your contract!

Could you give me a breakdown of the issue please? 

Start with what package you had, what offer you agreed to and then the package you now have that is incorrect. 

Thanks 🙂

Megan_L

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aaron27
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Re: Contract price wrong

Hi

i agreed £53 a month for twelve months the contract I was sent says £78 and I have been told the £35 activation would be waived but it says this will be added on my next bill. I have screenshots of the online chat with this information on 

thanks 

Aaron 

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aaron27
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Re: Contract price wrong

Sorry forgot to add It was the bigger bundle

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Melissa_F
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Re: Contract price wrong

Thanks for explaining. 

 

It looks like you've had a chat with one of our team already about this.

 

Can you confirm it's all been sorted out now?

 

Thanks

 

Melissa

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aaron27
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Re: Contract price wrong

Yes all sorted thanks 👍

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Melissa_F
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Re: Contract price wrong

Great 🙂

 

Thanks for letting me know.

 

Melissa 

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knn1
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Re: Contract price wrong

I am having a similar issue and am in month 2 of trying to get hold of someone - any complaint I've raised on this has 'disappeared' from my complaint tracker and anyone I get hold of on llve chat disappears. I've waited 45 minutes on the phone several times but never get through - whilst trying to juggle my own business, homeschooling and everything else, these are minutes I could do with not losing.

Does anyone know if there's a template for CISCA or whether there's a way to solve this? I've had to pay the wrong bill amount for 2 months now - and late payments because initially I refused to pay as it was incorrect but then they threatened to cut me off and I couldn't risk that because of homeshooling and work. I feel I've been put over a barrel and having to fork out extra when I didn't agree to this contract.

When I joined there was a whole hooha over being connected then they disconnected me, they'd given me £80 because of the delay in installation as a 'sorry' but when I was reconnected guess what - it had gone.  

I'm really unimpressed with their customer service and breaking contract deals - I bet there are lots of people in this situation and wondering what I can do about it. Ideally I'd like to leave them but sure I'd then be charged another amount. Surely with customer rights I have a case to leave?

Does anyone have any experience with this?

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