Contract offer query and complaint

[SE95]

I’m stuck in a loop trying to contact customer services to clarify exactly what is happening to my account. We were offered a new 18 month deal two weeks ago which we accepted, when the paperwork arrived it was only for 6 months so we immediately cancelled and gave notice - we think. Our landline seems to have been disconnected already. After 7 hours on webchat two weeks ago, I’m currently at 23 hours stuck in a WhatsApp queue trying to find out what’s actually happening with my contract. Have you cancelled it? Are you honouring the new deal you originally offered me?

My complaint is going nowhere and we can’t speak to anybody.

Can somebody please help me find out what’s going on? 

[Joseph_B]

Hey @SE95,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having these issues with your contract, I would like to look into this further with you so that I can go about confirming what has happened for you. To do so I will need to confirm some information from you in a private message.

Joe

[Joseph_B · Accepted solution]

Hey @SE95,

Thanks for joining me in that private chat to go about resolving your issue, if you do require anything further then please do let us know and we will assist as best as we can.

Joe

[SE95]

Thanks Joe your help is much appreciated. Hopefully we have a solution now. 

sam