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Contract offer just withdrawn within minutes!

Joining in


I was in the process of cancelling my package as my contract has just ended. I was about to be charged £82 a month for a new contract. I eventually got an offer of £47 on the same package (including TV which i don't actually want anymore but was told it was cheaper to keep). Otherwise, it would be be £52 without TV but with a boost to 500 Mbps. For some reason, the call went dead. I then phoned back and got a different person that said £79 was the lowest they could go or £55 for broadband only. So a £32 difference from the first quote! This is significantly higher than the £32.50 for a faster speed being offered to new customers and so cancelling is the only affordable option left. It is annoying to have the £47 offer on the table and then have it just vanish.

Can someone look at where that £47 figure came from or how i can obtain a more competitive deal (currently Vodafone have offered 500 fibre for £29/month)? He said the £47 package was including my TV and discounts, if that helps at all. 




Super solver

Why stick around when you have a real FTTP choice? 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Hi @Silent_Spaces 

Thanks for posting and welcome to the community.

Sorry to hear of the pricing issue.

We don't do package changes via the forums.

Please either call us on 150 / 0345 454 1111 option 4 or message via Whatsapp on +447305 327 112

Best wishes.

Forum Team

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