My contract is due for termination on the 19th February, however today I received a bill and logged onto my account and it says my account was updated on the 4th February for some reason and is still active.
Contacted support on WhatsApp again, agent said yes, it will cancel on the 19th and we will take money and refund you automatically at the end of the month.
The agent promised me an email confirmation which I haven’t received and my online account hasn’t changed.
What’s going on? How can my account be “updated” after I cancelled it?
thanks for any help on this