Virgin Media Community

[Bengi254]

Good afternoon. I spoke to someone yesturday and have moved my broadband and upgraded to have TV to. But my contract has not arrived?

[Katie_WT]

Hi there @Bengi254

Welcome  to our Community and thanks so much for your first post - I have located your account and can see that the contract was sent to the email address provided on Wednesday 10th February. We advise it can take around 24/48 hours to arrive and you should also check your Spam/Junk folders. 

Keep us posted. 

Cheers

[Bengi254]

thank you 🙂 could you tell me please what email address it was sent to 

[Katie_WT]

Hi @Bengi254

I'm unable to advise you over our public thread and would need to pop you a Private Message so security can be passed. If you look out for a purple envelope in the top right of the page, pop me a reply when you can. 

Cheers

[Katie_WT]

Cheers for your private messages @Bengi254

Glad we managed to get things sorted out with  your contract - I have now resent it to the new email address you provided and you should receive this within 24/48 hours. 

Please do pop back and let us know how you get on. 

Stay safe 

[Bengi254]

thank you kate 🙂 so just to confirm its [REMOVED] from know on and were the contract will be sent to

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Katie_WT · Accepted solution]

Hi @Bengi254

We have removed the email from the public post, however, I can confirm the the contract has been resent to the email address you provided 🙂 

Cheers

[Bengi254]

thank yoy very much for all your help 🙂

[Bengi254]

with any news or anythint to do with my account can [REMOVED] be used for that

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Katie_WT]

More than welcome @Bengi254

You can also log into your online account to check the contact information is correct 

Cheers