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Contract for renewal not activated

Tuning in

I’ve been a VM customer for close to 20 years and not had an issue like this

I am nearing the end of my existing contract and contacted VM for renewal. I logged into my account and accepted a new offer. I received my contract information and details via email and thought nothing more of it as I wasn’t changing any services. However I log in today and see that my new contract isn’t showing and I’m due to be billed normally without discounts.


I chatted with support who advised that it hadn’t been “activated” I have no idea what that means and why but I’ve essentially been paying more than I should and now have a hefty bill coming up close to Christmas.

can anyone please help here as I’ve had next to no support




Forum Team
Forum Team

Hi betamax_bandit,

Thank you for joining me in a private chat and for giving me the opportunity to get you issue resolved, glad we were able to get his all sorted, if you do have any further issues, please do not hesitate to reach back out.



Hey Paul, can I just say I really appreciate your assistance on this one. Despite the back and forth with others you helped straight away. Thanks again

Thank you for those kind words. I will pass them onto Paul.