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Contract ending but had email

Joining in

Hello, my contract ends in October, and I'm going to try get my package cheaper. I've had an email telling me I have an exclusive offer for re contracting. However, there's no mention of a price they are offering, just a renew contract button. It's got my name and stuff on it so I'm pretty sure it is virgin. I just don't want to click tye contract button because I don't want to sign another 18 months for an insignificant saving. I'd like to stay with virgin so if possible I'd like some advice.

Thank you for your time


Forum Team (Retired)
Forum Team (Retired)

Hi razor0 👋

Thanks for posting, and welcome to our Community Forums.

I'm sorry to hear you're cautious about a contract renewal. Are you able to provide us with a screenshot of what you can see (excluding any personal information)?

In most cases, the email will confirm a specific price, or percentage discount for the service. You can also check available offers in your My Virgin Media, here.


Reece - Forum Team

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