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Diann
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Contract due to end

My bundle ends next month, what i need to know is can I take a new one out now that is the same as the one due to end but its cheaper , hope that makes sense  .

Tia Diann

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DJ_Shadow1966
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Re: Contract due to end

Hello

When you initial contract ends you will be placed on a 30 days rolling contract, to be able to get a deal I am afraid that you will need to call in as the forum team do not deal with upgrades / re-negotiation of contracts.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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Diann
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Re: Contract due to end

Thanks for your advice. 

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japitts
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Re: Contract due to end

On the bottom of your contract and bills, alongside the expiry date of your discounts will show the standard price of your package once all those promotions expire. That will be the price you pay for your services once the discounts run out. You're not a new customer, so check if the offer you've seen is "new customers only"

Go onto "build your bundle" site, play around to get your current/preferred service options and the site will show you the "new customer" and standard pricing for that combination if you were buying today. You're not a new customer, so don't take that price too seriously. If you're willing to re-contract for 18months, then you can sensibly target a figure somewhere between the 2 prices, and call up VM Retentions - offering to re-sign for 18months in exchange for a discount on the standard pricing.

You can do this within 30days of your discounts expiring.

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Ayisha_B
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Re: Contract due to end

Hi @Diann,

 

Welcome to our Community Forums and thank you for posting.

 

To find out what offers we have for you, I would suggest contacting our Retentions team on 0345 454 1111 who will be happy to discuss these with you in full. Alternatively you can use our messaging service if you prefer not to call - 0753 305 1809 

 

Let us know if you have any other questions 🙂 

 

Ayisha_B
Forum Team



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