Contract different from what was offered

[Babak1]

Hi 

I recently changed my package and signed 18 months contract but for some reason they gave me contract for 3 months I did contract virgin and complained Just received the email from resolution team they're look into it and get back to me how long usually take to get decisions.

[Ilyas_Y · Accepted solution]

Hey @Babak1, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with the contract that you are experiencing.
Our complaints team usually take up to 28 days to get back in touch with a resolution.

Is the issues that the contract is 3 months and not 18 months?
Let us know.

Kind regards,
Ilyas.

[Babak1]

Good morning

Hi Ilyas I have a question please I cancelled my contract 2 weeks ago due to changing my package if I want to get a new deals with virgin do I need to wait for previous contract to finish or can I start now and get new deals thanks. 

[Reece_MH]

Hi Babak1 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you've placed a cancellation on your service. If you are looking to get a new customer deal, you will need to have had a fully disconnected service for at least 90 days.

Thanks,