on 24-05-2022 07:57
I sign up and we have a contract for 18 months, the contract (agreement) is . . . Virgin give me abc and I pay £**. Months later Virgin put up the price I must pay for the same abc - surely in doing that the contract is broken and I can leave without penalty?
Answered! Go to Answer
on 24-05-2022 08:04
on 24-05-2022 08:04
on 24-05-2022 10:51
The contract does allow for price increases within the minimum period. It also does allow you to cancel if not happy but ….
…. you are far too late.
The price increase was effective in March and you will have been advised of the change and your rights. This includes the date by which you can cancel, free of charge. That date has passed.
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on 24-05-2022 11:01
I asked this question for future reference (i.e. next time)
on 24-05-2022 13:46
Hey FortyTwo, thank you for your questions and for reaching out today.
I can see we have been direct messaging you recently regarding your contract renewal, have you managed to get any answers on this? Thanks
Matt - Forum Team
New around here?
on 24-05-2022 14:21
No solution yet but your colleague was very understanding and helpful
on 24-05-2022 16:38
Thanks for coming back to us @FortyTwo, I hope that you get the manager call back very soon.
Regards,
Steven_L