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Contract coming to an end - Welcome email BUT..............FAO Admin

On our wavelength


Been with VM for many years and back in August I got the following email

Your contract's coming to an end soon. Why not save yourself the hassle of shopping around with one of these exclusive, limited time offers*?

Impressed that VM contacted me and with an extremely good offer to renew and it said 'Renew what you have today' BUT I found out last night that BT Sport is blanked out (Renamed TnT Sport now) and therefore it wasn't transferred over as promised because this was part of my old package?

Can someone please have a look into this for me and drop me a PM? 

Thanking you in advance.





Forum Team
Forum Team

Hi @plymouthred, thank you for your post.

We're sorry to hear what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.