Virgin Media Community

[Nefeyouve]

Hi all,

On 16 Jan 2023, I signed a Volt G1 Fibre Broadband contract for £34 Monthly.  Today I logged into my virgin account and to my surprise, Virgin unilaterally changed the arrangement and demoted me to a Volt M500 starting from 11 of Feb 2023 for £33 plus an additional bloody £5. Is this legal? Can I take legal action?

Please help as I am frustrated with them

[Andrew-G]

Of course they can't, any more than you can one-sidedly change the contract, for example by deciding that £15 a month is what you'll pay them.  Forum staff should be able to sort this out for you, if they won't then we can explain how to take matters forward in a way that will force the company to honour the agreed contract.

[Tom_W1]

Hi @Nefeyouve thanks for your post here, although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into this further for you - kindly expect the PM from me to arrive shortly, and respond directly when you can!

Many thanks