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Contract change post month charging

Jarod1
Just joined

To cut a very long story short, ive accepted a new contract as of yesterday for £30 pounds a month as next month I would have had to pay £59 a month (out of contract). Since signing this new contract I am being credited £37.40 (first month free, plus reminder of my old contract) but am still being charged the £59 for the next month as "Virgin media charge one month ahead".

This doesnt sound right, why am I paying the £59 when I signed the new contract weeks ahead of this excessive charge. 

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey Jarod1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account and package changes, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L