I opened a VM account (brand new) in Nov 2020. It was an 18 month deal with a minimum contract of 18 months and due to expire June 22 so naturally I am looking around to secure the best deal I can. Looking at my account now something happened in Jul 21 which added a further 18 months to my contract to March 2023 apparently.
This was not done by me. Having waited on the phone for too long and not getting beyond the initial chat page to try to sort this I wondered whether any other users have found "random" extensions to their contract.
I haven't added anything to the account ever. It is an Oomph deal so there isn't anything to add!
Is anyone aware of why this may have happened?
In the preceding 20 years with Sky this never happened. They honour each and every deal and I suspect bad practices by VM but before poking the finger at them I thought I would just put this out there in case I am missing something obvious?
Grateful for any experiences.