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Brookerzx
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Contract and cancellation issue

Can anyone recommend how to get in touch with VM? I’ve been trying every day for hours, each lunch break and evening and after an hour or so just given up! 

had a bad experience and contract is due to end in less than two weeks. My partner doesn’t want to cancel - the ‘retentions’ guy who messed up the deal (sold me a contract then set up something different that what was agreed - rather than sort it out he cancelled it because I wouldn’t accept the wrong deal be put through) is ignoring all calls, voicemails and texts. Texts have been read but he’s literally not responding 🤷🏻‍♀️ 

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yarfik
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Re: Contract and cancellation issue

from past Experience  phoning around lucn  time n the uk to india ccall center will be prime time - your better off using the text function or the web chat

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Zoie_P
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Re: Contract and cancellation issue

Hi Bookerzx,

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, we cannot process cancelations here but I can look into what happened to your package, for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

 


 

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