Virgin Media Community

[kusimap]

Hello.

I have received my reuter 16th February as initially applied, but I had rescheduled delivery for 27th so I can connect on 28th February.

On app it shows rescheduled for 27th February, but it also says contract started 16th February. I am now confused. 

Does the billing start on the contract start date 16th or on the connection date 28th?

Or is the contract date not supposed to be starting on the connection date?

[Natalie_L]

Hi kusimap 

Welcome to the community and thank you for posting.

I am sorry for any confusion caused by the different dates and information, we will be able to help clarify this for you.

I will just need to take a few details via private message so I will pop this over to the purple envelope on the top right of this page now. 

Speak soon,