Virgin Media Community

[Frustrated2021]

Hi

I have a new contract started today, supposed to be exactly the same - but wrong number of boxes from what was agreed on the phone its lost one of the extras I already have so now one of the boxes errors and cant watch anything - impossible to get anyone on the phone - hold is over an hour.

Can someone here fix this?

[JitteryPinger]

The quickest way to solve this is going to be over the phone, staff may take a few days to answer here, your best bet to avoid hold times is to call at 8am when lines open.

[Frustrated2021]

2 hours hold time tonight - off shore call centre can't understand the issue and transfer back to hold - abysmal

[JitteryPinger]

Head for the leaving team options 1-1-4-4 UK based.

[JitteryPinger]

They are closed now, they reopen at 8am