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Frustrated2021
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Contract Wrong

Hi

I have a new contract started today, supposed to be exactly the same - but wrong number of boxes from what was agreed on the phone its lost one of the extras I already have so now one of the boxes errors and cant watch anything - impossible to get anyone on the phone - hold is over an hour.

Can someone here fix this?

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JitteryPinger
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Re: Contract Wrong

The quickest way to solve this is going to be over the phone, staff may take a few days to answer here, your best bet to avoid hold times is to call at 8am when lines open.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Frustrated2021
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Re: Contract Wrong

2 hours hold time tonight - off shore call centre can't understand the issue and transfer back to hold - abysmal

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JitteryPinger
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Re: Contract Wrong

Head for the leaving team options 1-1-4-4 UK based.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
JitteryPinger
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Re: Contract Wrong

They are closed now, they reopen at 8am

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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