Menu
Reply
Highlighted
  • 110
  • 0
  • 7
On our wavelength
234 Views
Message 1 of 3
Flag for a moderator

Contract Wrong

Am I the only person who agrees a new contract over the phone with VM, but when I receive the contract by email it's wrong.  This happens to me all the time, just wondering if other people have this issue too?

0 Kudos
Reply
Highlighted
  • 2.84K
  • 446
  • 1.1K
Very Insightful Person
Very Insightful Person
231 Views
Message 2 of 3
Flag for a moderator

Re: Contract Wrong

Judging by complaints in these forums it does happen - and since these forums deal with a fraction of VM's complaints, I'd guess it is disappointingly common.

Hopefully the forum staff can get your contract fixed t your satisfaction, as that is the quickest and easiest approach for both you and VM.  If there remains a gap between what you agreed and what VM are trying to impose, there's things you can do.  Those things won't be quick, but they do tend to be effective.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 860
  • 39
  • 94
Forum Team
Forum Team
201 Views
Message 3 of 3
Flag for a moderator

Re: Contract Wrong

Hi Prso9, 

Thank you for your post and I am sorry for your wrong contract I am more than happy to look into this for you. I will pop you a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

0 Kudos
Reply