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sadmonkey
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Contract Termination Fee

I recently cancelled two of my services, TV and phone as no longer needed, just keeping broadband.

I was out of contract. 

On most recent bill have been charged £5.69 for Contract Termination Fees.?

Is this right? No mention of this when sorting my contract. 

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Anonymous
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Message 2 of 14
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Re: Contract Termination Fee

did you give 30 days notice?
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sadmonkey
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Message 3 of 14
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Re: Contract Termination Fee

Yes, gave notice and was called back by retentions team. 

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Sasha_W
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Message 4 of 14
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Re: Contract Termination Fee

Morning @sadmonkey

 

Welcome to the forum page and thanks for posting this on here. 

 

 

From looking at your account via your forum information, I can see that you did speak to our team yesterday. Did they go through this with you? 

 

Is everything sorted for you now or do you still need our help today? More than happy to help if so. 

 

Thanks 

Sasha - Forum Team


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sadmonkey
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Message 5 of 14
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Re: Contract Termination Fee

No, still need help with this. 

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Sasha_W
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Message 6 of 14
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Re: Contract Termination Fee

Thanks for getting back to me, 

 

From looking at the account it doesn't look like there was a 30 days notice which is why the EDF's are on there. 

 

 

Can I just confirm, did you request the  30 days notice? 
 

Thanks 

 

Sasha - Forum Team


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sadmonkey
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Message 7 of 14
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Re: Contract Termination Fee

Yes, I gave 30 days and then received a call from retentions who offered me a broadband only deal and I stayed. 

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Beth_G
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Message 8 of 14
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Re: Contract Termination Fee

Hi sadmonkey,

 

Can I ask if you were 30 days away from your contract end date when you called, or whether you were already out of contract when you provided notice?

 

It sounds like you may have had just a few days left on your contract when these services were disconnected and so that's why there's been a charge. Can you please confirm the day you called to give notice, and the day your services were disconnected?

 

Many thanks,

 

Beth

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sadmonkey
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Re: Contract Termination Fee

Already out of contract when I gave 30 days. 

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Gareth_L
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Message 10 of 14
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Re: Contract Termination Fee

Thanks for replying sadmonkey

What date was it when asked us to close the account 

Gareth_L

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