OK - I have not received anything yet, although the service was disconnected on the 10th of August (which was earlier than I requested, so massively inconvenient). I guess I should expect something in the next few days then (I do have mail forwarding in place).
Today I received a letter from VM to tell me that there was still an outstanding balance on my bill. This is after I have been assured by your billing team that I would not get any more demands when I contacted VM on the 6th of September. The lady I spoke to could not do anything, because my account is closed and this has been referred to the VM complaints team. I am yet to hear from them.
I need someone from VM to contact me to clear this up. By my calculations, VM owe me money because you bill in advance for the service and I ended the contract at the beginning of the month.
I have looked at the conversation and can see that Emily has stated that the refund can take up to 45 days, you mentioned that the account was disconnected on the 10th August. This should be received by next Thursday. Can you confirm if the amount on the bill is a credit or debit? Chris
I have not received a paper bill, as Emily said I would. All I have received is an email from VM telling me I owe them money.
There are three contract termination fee charges on the final bill that I disagree with, but try as I might, I cannot get anyone at VM to help me (your finance team say they cannot do anything because the account is closed). I have a complaint raised due to the early termination and I have been told the complaints team will be in touch, but that hasn't happened either.If these amounts are removed, VM in fact owe me money, however, I have had nothing to confirm this.
I need someone from VM who is able to help to contact me about this.