Contract Renewal

[ChrisSwaz]

Hi,

I renewed my contract by logging onto my account online and taking the renewal that was offered at £95.50 a month. I received various emails saying thanks for renewing, etc. which confirmed the contract. Then five days later I received an email saying that I had renewed at £141.50!! That’s more than I was on with the rolling contract! I spoke to someone at customer services last week who said they would ring back today as they needed higher authorisation to sort this. I’ve heard nothing. Any idea how I can sort this out?!

Chris

[Alex_RM]

Hi Chris,

Thanks for posting and sorry for any confusion regarding your package and pricing. So I can discuss a few details with you I've popped you over a private message.

Alex_Rm

[Rammstein94]

Chris, they are doing this to EVERYONE! We had a contract upgrade offer of £41.12 for broadband only so went ahead with it on the 27th November. Pre contract docs received etc and still it's not gone through. Nothing at all showing in our account. So I asked them what was going on last week and they tried to sell me an even more expensive package. They're now saying the deal I signed up for on the 27th is not valid (even though it was on our upgrade/renewal page). So our latest bill is £68! As if we are on a rolling contract. If you're in the cooling off period..GET OUT!