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Contract Renewal Problems

Joining in

Seems I am another one to add to the growing list of people who have accepted a contract renewal online, then received the pre contracts, order summary and installation date via email. Only for it not to appear in "My Orders" and be told that the order doesn't exist and then given a much greater renewal price by the call centre. 

Even offered to show them the email's and confirmation I had been sent, but was told not to bother. 

Seems like a bit of scam to me.  



Community elder

Worked for me.

Forum Team
Forum Team

Hi Blair30


Thank you for your post and welcome to our community.

I am sorry to hear that. 

I will send you a private message now so we can look into this further.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.  

Vikki - Forum Team

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