Contract Renewal - Hasnt happened.

[MickyD84]

Hello, I had an email from Virgin as my contract was up, and I accepted the deal and it was renewed.

I had an email showing the contract details, and another conirming no changes to the package and it would be £88.

The expected start date was shown as 20th December.

I've just had my bill through, and it's £110, and it's telling me my deals have ended.

Could it be the renewal hasn't been activated yet, I have the order number etc if someone here could check it for me?

[Vikki_M]

Hi MickyD84

Thank you for your post and welcome to our community.

We are sorry to hear there has been an issue with the new contract.

Does this include any new equipment? Such as a new TV set top box or hub?

Please pop back to us when you can. 
 

[MickyD84]

Hi Vikki,

No new equipment, simply renewing the contract with a discount.

The order number if it helps is:

CH2056889361

I am guessing it hasn't been activated (even though I had confirmation and an order number) as I have had another email this morning asking me to renew, lol.

[Zach_R]

Hi @MickyD84,

Thank you for expanding. So that we can take a closer look at things for you, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[MickyD84]

Thanks for your help Zach. Hopefully it all works out as discussed.