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Contract 'Renew Today' e-mails are totally bonkers!

AndrewFisher
Dialled in

I'd like to start by thanking Virgin Media for giving me a good laugh upon reading the two e-mails sent to me this week, one titled "Happy with your current package? Renew today" and the other "Andrew, renew today for an exclusive offer", both of which are a hoot and say the same thing.

An "exclusive offer" - wow, did I get excited before I opened the email. Yes, at last, I thought to myself, VM have come to the same conclusion as me that I'm paying far too much for this stuff and are going to make me a really good offer for once after all these of being a loyal but weary customer.

No chance.

The e-mail said...

"Your contract’s coming to an end soon. Why not save yourself the hassle of shopping around with this exclusive offer? It’s the package you know and love – with the same 264Mbps average download speeds – for just a little extra a month."

Err, so what's the exclusive offer? The opportunity to pay "just a little extra a month"? It's bonkers!

Virgin Media are having a laugh! All the way to the bank in seems.

Well, my current contract which includes a discount is £68/month rising to £93 when the discount expires on January 25th 2024 and my exclusive offer is £100 per month from Jan 25th plus the pleasure of another price increase in April 2024 of  APR + 3.9%, so that'll be about another £10.

So I can't see anything exclusive about paying £68 now and over the next four months it jumping to £93 then £100 then £110. No chance.

So the question is, I won't be responding to those emails to sign up with a new contract, so what do VM do? Do they just terminate my services on January 25th and send me off to another supplier on a much lower new customer price?

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

@AndrewFisher wrote:

So the question is, I won't be responding to those emails to sign up with a new contract, so what do VM do? Do they just terminate my services on January 25th and send me off to another supplier on a much lower new customer price?


It's a rolling contract and continues at full price once you reach the end of your discounted deal unless you either negotiate a new deal with VM or give VM your 30 days notice to cancel the account. (Section N of the VM /Terms_and_Conditions)

 Info below from https://www.virginmedia.com/help/leaving 

Call us on 150 from your Virgin Media home phone or 0345 454 1111 from any other phone.

Write to us

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Dave
I don't work for Virgin Media.
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Cardiffman282
Knows their stuff

Check your online upgrade offers. The "status quo" package one might be cheaper than the "exclusive" cobblers. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).