I am sorry about this - I have been unable to locate your account from your forum account and although we can see you did indeed take out a new contract, this is not showing on our contract screen and as such I can't send a copy.
We have also checked and confirmed that it's not visible via your online account and for that I also apologise.
I have raised and IT ticket to get this checked for you Ant. The usual timescale for these queries are around 5working days. The reference number for this is P010223830