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chrisnasah
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Contract Length

Hello,

I am sure last year when i renewed my contract with retention teams i was told this was a 12 month contract but pricing would be same until 18 months.

I have now been informed on the chat my contract is 18 months.  

Can anyone please help resolve this issue.

Thanks

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Andrew-G
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Re: Contract Length

There certainly was a period of time when VM discounts were 18 months and the fixed term was only 12 months, but that did change.  So my previous fixed term contract had that 18/12 arrangement, but my current contract is 18/18, and other than for students most new broadband contracts are 18 months (or 24 for some content bundles).

Have a look at your contract details in My Virgin Media - should show the discount and the end date of your fixed term.

Also worth remembering that VM usually bless us with inflation busting price rises, and if they do you can leave without penalty within 30 days of being notified.  That can create break points each year.  This year's hike was March, so seems likely that there will be another one next spring.  Be careful on the details - any price rise notification is supposed to be clear on your right to cancel, how long you have to cancel, and when cancellation will then become effective, but this is Virgin Media we're talking about.

 

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chrisnasah
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Re: Contract Length

Hi,

Do you know when did this change?  I am sure before agreeing to the new terms i confirmed it was only 12 month contract, they did confirm it was but discount would be in place for 18 months.

Under my virgin media contract it says:

remaining minimum period: X so i am confused.

Thanks

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Gareth_L
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Re: Contract Length

Hello chrisnasah

Thanks for your post

Just so you know we introduced 18 month contracts in June 2020

You would have received a copy of the agreement you took out with the contract details 

But if you are unable to find that, I am  happy to look at your contract for you 

Just let me know please 

Gareth_L

chrisnasah
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Re: Contract Length

I am unable to find a copy and it is not clear from my virgin section.

Can i please request a copy.

Thanks

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Gareth_L
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Re: Contract Length

Hi chrisnasah

I can arrange for a copy to be sent out by email 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Contract Length

Thanks for those details chrisnasah

Can you please let me know if you need anything else 

Gareth_L

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