Contract Expiry - initial attempt to contact Virgin

[my-generation]

I have been a customer of virgin for about 8 years. My current contract expires on 12th Oct. so I called to ask about re-signing rather than reverting to a rolling monthly contract at nearly double the price.

I haven't been able to speak to anyone. As far as I can see there isn't anyone there. My first call referred me to an option to talk to them by text. So I sent my mobile number and received instantly a text. I also got an instant reply from my follow up text saying Virgin don't use text and to try webmail!

Further phone calls have been referred to their website which of course is useless. 

Is there any cost advantage to me in signing another 18 month contract rather than the rolling monthly one I'm stuck with?

[Steven_L]

Hey my-generation,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your contract at the moment, we are unable to look into new contracts from this team.

please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you or you can message us via WhatsApp on 07305327112 for the team to help. 

Kind Regards,

Steven_L