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Contract Details query

Joining in

I cannot see my contract and my account holder, area. 
Please, someone to help me, because I tried to call virgin, but unfortunately they didn’t give me information.  


Forum Team
Forum Team

Hi @Nedelcheva 

Welcome to the community forums 

Sorry to hear that you've not been able to see your contract information. 

Are you able to advise on what steps you're taking to see the information and do you see any error messages at all when looking to access the pages on your account?

Do you get the same issue on both the app and on the website

Here to help 🙂
Virgin Media Forums Agent

Yes, I have the same problem with app and website. 
I wanted to see my contract and I spoke with one lady she said you need to register. Unfortunately I cannot because I need to fill out account holder and Area as well. 
So, obviously I haven’t info for these thing

In this case, to best help, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.


Forum Team

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Yes, I do the same problem when I want to sign in. I have a problem with a password . One lady from your team sent me the password but obviously it is not working

HI Nedelcheva, thanks for the reply. Did you receive the PM by Akua? Have you responded to it yet? ^Chris.