on 15-09-2023 13:21
Can somebody please help?
Agreed a new contract with VM last week (details etc. sent to me via e-mail) - but My VM still doesn't show new contract details.
Even worse - My VM provides me with an option to explore renewal options.
Have attempted speaking to the Call Centre (renewals) but am being told that a contract update can take 7-10 days (this isn't what i was told last week). But if that contract update is in process I'm not sure why My VM is giving the option to explore renewal options.
I now have no faith that anything is happening.
Thanks in advance for any help I can get.
on 15-09-2023 15:26
Hi there @Beagle2
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your recent deal. Can I just confirm, did you receive a contract after agreeing to the deal? Have you downgraded any of your services?
on 15-09-2023 16:46
Hi.
Yes, I received a contract and no I haven't downgraded any of my services.
on 15-09-2023 18:53
Thank you @Beagle2
I'm going to pop you a PM so we can look into this together, please keep an eye out for the envelope at the top of your screen alerting you to a new message.