Contract Changed without my knowledge - Now I have no land line!

[jockandjill]

Hi

I have TV, internet and land line contract that is due to end on the 30/06/22. Yesterday my land line went dead and I have been informed that my contract has changed with a new end date.

Firstly I never requested this change! I need the land line. It's a number I have had for 22 years and is my main contact number. How do I get this sorted without loosing the number/get stumped for a cancellation fee?

Thanks in advance 

Alex 

[Paulina_Z]

Hi @jockandjill,

Welcome back to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're experiencing some issues with your landline services and with your contract! 

I do apologise that you're having these issues and I'll be more than happy to look into this issue further for you. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @jockandjill,

Thank you for coming back to me via Private Messages. I'm glad that we've been able to resolve your landline issue and recover your number. 

It does seem that all is resolved and no issues are showing. 

If there's anything else we can do to help, please get back in touch with us on the Forums. We're here to help.

Thank you.