Continued Emails after arranging pick up of box

[dharmer]

Hi there, 

I recently cancelled my virgin media contract and paid the cancellation fee. Also arranged a pick up for box. However, I am still getting emails for bills, and emails asking me to arrange a pick up and threatening £40 fine if not collected. Anyone experienced this? It’s almost impossible to speak to anyone to resolve, and when on phone I’m either on hold or nothing happens. Any help appreciated. 

[Gareth_L]

Hello dharmer,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the emails after leaving us.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L