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Continued Emails after arranging pick up of box

Joining in

Hi there, 

I recently cancelled my virgin media contract and paid the cancellation fee. Also arranged a pick up for box. However, I am still getting emails for bills, and emails asking me to arrange a pick up and threatening £40 fine if not collected. Anyone experienced this? It’s almost impossible to speak to anyone to resolve, and when on phone I’m either on hold or nothing happens. Any help appreciated. 


Forum Team
Forum Team

Hello dharmer,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the emails after leaving us.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.