I moved home in December, and informed Virgin Media so that I could transfer my contract to my new address. However, the bandwidth in my new flat was 15mbps whereas I'm paying for I pay for 250. Virgin Media did not respect its minimum download speed guarantee, so I explored option to stop the contract.
That's how I noticed that Virgin Media issued a new contract, with a fully renewed 18-month commitment period, instead of keeping the old terms as it was supposed to. In this new contract, there was a 14 day cooling-off period mentioned during which there would be no termination fee.
I contacted the customer service to request the end of the service according to the 14-day cooling off period that would allow no early termination fee. The customer service confirmed by a written message that my final bill would be £70.40, with a refund of £28.93 that would be done directly on my account.
I now have received my final bill which is £327.60 ! This amount was never mentioned to me before
Anyone knows what my options are?