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Contacting virgin

Does anyone know how to contact Virgin media which doesn't involve waiting on the phone for hours?  I have messaged them to cancel my contract but no one has got back to me

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Re: Contacting virgin

Hi Adele_

There are three routes you can use.

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Contacting virgin

Hi Adele_,

 

Thanks for reaching out to us in our community, I am sorry to hear you are thinking of leaving, what is the reason you are thinking of leaving, is there anything I can help you with ?

 

Regards

 

Paul.

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