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Contacting Virgin

BuddyBoy
Joining in

I have spent most of today waiting for Virgin to reply to either a phone call or Live Chat.  I can find no way of emailing them.

I want to cancel my contract as they are upping the cost by 50%.

Has anyone any idea of how to contact Virgin without having to wait literally hours.

Thank you

Linda

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

See where this Helpful Answer was posted

1 REPLY 1

goslow
Alessandro Volta

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.