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peterjgander
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Contacting Virgin

My contract with Virgin finished in mid June 2020, and the price to continue goes from £37 per month to £67.

Obviously, I want a better deal with another provider (I've gone back to BT - much better), but cannot contact Virgin to tell them I no longer want their service.

I've cancelled my direct debit but have since had an invoice for the new amount.

What can I do?

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newapollo
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Re: Contacting Virgin

Hi Peter,

You need to give 30 days notice to cancel.

You could try the text messaging service.

Just send  a text with a description of cancellations  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin Media phone or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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