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Contacting Virgin to change contract.. now looking at leaving

Ive been trying to get hold of Virgin media for 4 months, Ive been on hold a number of times for over 40 minutes, 2 of which I got cut off. Ive tried live chat, messaging, twitter, written to ombudsman, written to Virgin and still nothing. 

I pay £80 a month and want to cancel my contract now as this is awful customer service.

Can someone please call me from Virgin

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Re: Contacting Virgin to change contract.. now looking at leaving

Hi sr99, 

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've been unable to get through to us so far. We're unable to arrange call backs, but  you can speak to the team via text on +44753 305 1809 and we'll be able to take a look at the account for you.

 

Alex_Rm

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