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katiamesquita
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Contact virgin media by email

Hi everyone.

So I left Virgin Media on October, and since then I am trying to recover the adjustment to my bill the virgin did not want to send it to my bank account. I am currently not living in the UK and I tried to contact virgin media by doing a complaint, and no answer since 10th October  2019. Can someone please help me? It´s my money, and they should be able to give it back, in an easy way to my UK bank account!

Thanks

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Re: Contact virgin media by email

Unfortunately there’s no email address for Virginmedia, only phone, online chat/contact or via this forum.

It’ll take a few days for mods to reply to your question.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Re: Contact virgin media by email

Hi katiamesquita, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having an issue receiving your refund after leaving.

 

I'm afraid there is no way for this money to go directly into your bank account.

 

It would be send via cheque to either the account address, or a forwarding address is one was given.

 

Alex_Rm

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