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Contact renewal unavailable online

My contact is due for renewal and my bill has already gone up. The website says to renew in my account but, it just says "oops something has gone wrong" please call customer service. In the current climate that is impossible, it cuts you off after only a few minutes. I've been trying at various times over the past few days to no avail. I'm currently a frontline NHS worker and don't have the time to be sitting on the phone trying to sort this out. I'm hoping, fingers crossed someone kind soul will be able to help me here. Waiting in anticipation. 

Simon Ferguson

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Re: Contact renewal unavailable online

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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