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Nikol1
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Contact renegociating

Hi there my contract is going to expire in 21 day's an I need t speek to someone from virgin, but I can't get thru.

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newapollo
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Re: Contact renegociating

Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.

If you don't want to be tied up on the phone you could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali