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MJ17
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Contact help

Getting a dead tone when I call 03454541111 from my landline and mobile, and engaged tone when calling 150 from my landline. 

Trying to cancel my contract but no way to do this online. No response on the "Message us" window.

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Bcmart
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Re: Contact help

Same here. 150 engaged, dead line for the 0345 number. Trying the text number given on other posts but how long they will take to answer is anyone's guess 🤷‍♂️

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Katie_WT
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Re: Contact help

Hi there @MJ17

 

Welcome to our Community and thanks so much for your first post -  I was sorry that you had some issues contacting us last week and that you're thinking of leaving us. 


You have 3 options to close an account.

  1. Call us on 150/03454541111 (option 4 and 4 again)
  2. Text us on 07533051809
  3. Write to us at the address in our T&C - https://virg.in/legals

Hope that you managed to get the help you need

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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MJ17
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Re: Contact help

Katie, neither of the numbers have been working, constantly an engaged or dead tone. And the text number only applies if you have a VM mobile, which I don't. 

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Zoie_P
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Re: Contact help

Hi Mj17,

Our lines are busy. I do advise you call us at 8am when the lines open. The text number is for all mobile networks

Thanks

Zoie

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