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seenw
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Contact VM Support and Complaints Update

Hello,

VM Technical support had arranged a call back on Friday 13th, after I got spoke to them on Thrusday 12th. They never phoned. I have tired phoning back on 150 from my VM landline but every time after being on hold for 1 hour + I get cut off. I have tired the webchat but again I have got no response. Any suggestions to chase up VM technical support?

Also does any one know how to check for updates on a complaints that is submitted online?

 

Thanks,

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Emily_G
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Re: Contact VM Support and Complaints Update

Thanks for the post Seenw.

 

What is your initial query for the team? 

 

Thanks, Emily.

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Anonymous
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Re: Contact VM Support and Complaints Update

call backs never happen. 99% of the time they are just a goos way to end a call
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Emily_G
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Re: Contact VM Support and Complaints Update

Is there anything we can help with Apcyberax? 

 

Thanks, Emily.

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Anonymous
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Re: Contact VM Support and Complaints Update

nope not me that needed help. but you can slap first-line agents that promise call backs and do not call 😉

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Steven_L
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Re: Contact VM Support and Complaints Update

Hey @seenw,

 

Sorry to hear that you're having issues with your connection at the moment.

 

I have read from your complaint that you have WiFi issues with your hub 4, please can you expand on the issues that you're having?

 

Regards

Steven_L

 

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seenw
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Re: Contact VM Support and Complaints Update

The wifi connection is very poor/does not exist, cabled is fine. Rebooting/restarting the hub may work for a few hours. I am bored of sitting on hold with 150. Its hasn't worked since I had the hub. A technician came to my house and re-flashed the firmware, this worked for under 1 day before the wifi was intermittent.

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Anonymous
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Re: Contact VM Support and Complaints Update

wifi is not garanteed at all. whats your wired connection like
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Martin_N
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Re: Contact VM Support and Complaints Update

Hi seenw,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your broadband. 

 

Are you able to confirm how your Wired connection is? Are you experiencing any drop outs? 

 

^Martin

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seenw
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Re: Contact VM Support and Complaints Update

Wired connection is ok, although there has been a few drop outs. Main issue is iot devices random drop wifi connection, all devices worked ok on the hub3. 9 out 10 times that I phone 150 I get cut off before speaking to anyone.

....and before you suggest yes I have restarted and rebooted the router many times.

How can I get in contact with tech support? As i said above, when I phone 150 9 out of 10 times I get cut off before speaking to someone.

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