Virgin Media Community

[lihostaples19]

Hi,

My contract is ending soon and my bill doubles. I'm trying to speak to someone but I would have more luck getting hold of the pope.

My app says oops there is a problem if I try and do it that way of which I complained about on 2nd December and the complaint has been closed even though nobody has contacted me. I've tried ringing, emailing, text relay service!! Ive cancelled my direct debit because I don't no what else to do

[lihostaples19]

I have been trying to get in touch with virgin regarding this for 2 weeks. The app doesn't allow me to do it online with I complained about on 2nd December and its closed the complaint after saying they've tried to ring when they haven't.

I've emailed a complaint, ive opened another complaint up 2 weeks ago about the same issue and they've closed that saying they've tried to ring when 100% haven't. 

Really frustrating as my bill goes up by half in next few days so I've cancelled direct debit. Can someone please help

[Zoie_P]

Hi,

Lilhostaples19,

I am sorry to hear this, you cannot cancel or make certain changes to your package via our app, have you had any correspondence from our complaints team?

Thanks

Zoie

[apcyberax]

cancelling your direct debit will not cancel the contract.
it will end up with your account suspended. A debt and a black mark on your credit file

[lihostaples19]

They have you over a barrel as what can you do!! 

I honest cannot try anymore to get in touch with them, can you suggest anything? 

[apcyberax]

write in and cancel as agreed in the contract