wondering if anyone can offer any assistance, my install date is 2/11/2020, two guys turned up today to do some work to get the cable from the pavement to the house, pre pull or something ?
They told me that they couldn’t do it and would need to construction team to come and do something with the bit where the cable comes up from, something to do with it having no cover and it’s full of stuff. They left, they didn’t know when the construction team would be here.
I’ve messaged customer support who tell me the construction team will be here on 2/11/20, the same day as the engineer is here to install it which seems really unlikely. Can anyone here check this? Is this likely, it seems hard to believe.