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Consent to contract text link not working

Joining in


I received the link via text to accept the new contract but when I go on to the link and type in my surname for the account it says its incorrect? Do I need to phone for a new link or am I doing something wrong? 


Very Insightful Person
Very Insightful Person

Hi @heatherjones_84 

The following has been know to work judging by recent forum posts.

Enter your title and full name, for example Mr Ed Case (that's just a made up name by the way which I use online when signing up for freebies etc)

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi heatherjones_84,


Thanks for posting and welcome to our community 🙂


Sorry to hear there's been some issues accepting the contract.


Can you confirm if you've followed the advice from newapollo and if this has made any difference?