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ktspv
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Connecting a new build to Virgin Broadband

Dear community,

Really hope someone can help... Moved to a new built property just recently and struggling to get clarity on the VM options available for me. The address doesn't show up on the VM coverage checker so it's possible there is no VM box / pre-installed connections (although again, not sure). If that's the case, is it possible to get something installed - happy to get permission from the landlord or anything else required, just need to know what the options are. If a VM team member can message privately I'll share the address. Reached out to VM via a phone but still awaiting a response and nothing so far. 

Please can someone assist? Would really appreciate any help. 

 

Many thanks,

Karina 

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Zoie_P
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Re: Connecting a new build to Virgin Broadband

Hi ktspv, 

Thank you for your post and welcome to our forums 🙂 
It's great you are looking to get our services, and I can take a look and if we can I shall get your details passed to the team to look into.

I will pop you over a PM, keep an eye out for the purple envelope 🙂

Zoie

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Zoie_P
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Re: Connecting a new build to Virgin Broadband

Hi ktspv, 

Thank you for your post and glad we could get those details passed to our team, as advised it can take 10 days for contact, and I hope we can get you your services 🙂 
Zoie

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