Hi, I had an email re. my contract ending today. I've rang up, managed to get a new offer and changed the package slightly. Before he could tell me what my next bill would be, we got cut off...conveniently!! So, rang back, got given a load of numbers for the next 2 months bills which I don't understand, and they didn't explain it to me very well at all. Can anyone help me understand how they work it all out, because I'm damned if I can understand what they've told me.
So - my bills have been £51.50, current contract comes to an end on 21/7 (along with discounts). Package dates runs from 14th of the month to the 13th, with a bill date of 20th of the month.
Received bill today with new total of £69.83 covering package from 14th July - 13th Aug. Negotiated a new deal today of £36.00. They've said my next bill will be £100.67, generated on 20th July (I assume for 14/8 - 13/9. Then my next one after is £114.20 but in credit generated on 22nd August (which I assume is 14/9-13/10). And then it goes back to £36.00 as normal.
I tried to ask why it was £100.67 for the next one but they just kept saying that's how its worked and it'll be in credit the month after. I still don't understand it. Can anyone help me!? I've tried to go on the online chat, but I've been waiting since 12.27! Don't make me go back to the phones to people I don't understand!! lol
Thanks in advance!
