I just got my bill for November (to be taken via dirct debit at end of month) and it is not what I was expecting.
It is showing my normal monthly bill as £10 more than it should be (thankfully I have names of representatives and times and also audio confirmation of this). As well as a credit that was meant to be applied to my was showing but doesn't seem to be taken into consideration.
I recently changed packages and was sure to double, even triple check what was going on and was told confirmation of this but on my generated bill it does not look correct.
I would like to chat to someone who can take a look and tell me what the bill is going to be this month (and going forward) and make sure what I have been told in terms of monthly price and credits for this month is all applied and correct.
I want to get this sorted asap as I can't be dealing with more money than agreed leaving my bank come end of November.
Is there a member of staff here that could kindly assist I would appreciate it very much!