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Fletch65
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Confusion of agent and change of e-mail address

I telephoned today to negotiate a new contract.

I told the agent I wanted to change the contact offered for next 18 months. During the conversation, I mentioned that the e mail address held on my account was incorrect and he said he would change it. I was then passed to the retentions agent and agreed a change in contract and she said she would send me a copy to my email address. Suffice to say, no copy has been received and I presume the email address had not been changed. How do I fix this?

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Emma_C
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Re: Confusion of agent and change of e-mail address

Hi Flect65, 

Thanks for your post and welcome to our community.

Very sorry for the delay in getting back in touch, we have been busier than usual. 

 

I've tried to locate your account from here to see if this has been sorted since your post but I'm afraid I've been unable locate your account. 

If you still need the email address changing then please reply to the personal message I'm sending now and we'll help further from there. 

Emma_C - Forum Team
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